Party FAQs

Q: When should I make a reservation?
A: Reservations are encouraged for your wedding, party or banquet needs. Most reservations are made 3-6 months prior to the event; however, we will reserve up to 1 year prior to the event date. A 50% down payment is required to insure the availability of rental equipment. Final payment is due 2 weeks prior to the event. Payments made are nonrefundable.

Q: What happens if I cancel my reservation?
A: If you would need to cancel a reservation contract, an in-store credit will be issued if GRS is notified in writing 7 days prior to the event date. No refunds or in-store credits will be issued to a cancelled reservation contract with less than 7 days notice. No credits extended to cancelled tent or special order rentals.

Q: What about changes to my order?
A: Additions made 72 hours prior to delivery are welcome but are subject to availability.

Q: What is the charge for delivery/pickup?
A: Delivery fees are determined by the zip code of the site. Please contact our office for a quote.

Q: Can I have my delivery set for a specific time?
A: Grand Rental will deliver one of more days prior to your event. The times that you see on your contract are default times. You will be contacted by our office staff on your approximate time of delivery.

Q: What is tailgate delivery?
A: The lowest cost form of delivery. Your rental items will be delivered & stacked in your garage or street level storage area. For other than tailgate deliveries, please contact our office for a quote.

Q: Do I need to be present at the time of delivery?
A: Yes, you or someone representing you will need to account for all the items delivered and sign the rental contract.

Q: Can I pick up the items I am renting?
A: Most items can be picked up with a truck. All items must fit safely inside in order to transport.

Q: What about damaged, broken or missing items?
A: From the time the items are rented out until they are returned, the customer is responsible. Grand Rental counts and inspects all items before they leave our warehouse and when the items are returned. You will be charged a replacement cost for all missing items or ones returned in damaged condition. Damaged linens MUST BE RETURNED to Grand Rental, and DO NOT become your property after payment of the replacement cost fees. Charges for loss of and damaged items are in addition to your rental charges. Cleaning or repair fees will apply when necessary.

Q: How long can I keep the rental equipment?
A: Rental rates are calculated for a one time use. Special long term rates are available. Please contact our office for a quote. All Party/Wedding items are checked out on Friday and returned on Monday, for a one day fee. Audio visual equipment is rented on a 24 hour schedule.